Excellus | Great Prices, Great Network
If a health plan from Excellus Blue Cross Blue Shield appeals to you, or if you would like to compare this company alongside others offering quality New York health insurance, then Vista Health is for you. Vista Health can be relied upon to help you find a dependable health insurance company that provides the best option to suit your needs.
You just need to enter your zip code in the quoting engine above to see all available options, including Excellus Blue Cross Blue Shield. Compare the different plans and if you have further questions, just call one of our customer service representatives at (888)215-4045 who will willingly assist you.
About Excellus
Being the largest not-for-profit health insurance company in New York, Excellus Blue Cross Blue Shield provides access to health insurance plans throughout upstate New York. Incorporated in 1996 through the merger of BlueCross BlueShield Plans in Central New York and Rochester and BlueCross BlueShield of Utica-Watertown, Excellus has four regional headquarters: Syracuse and Watertown in Central New York; Elmira and Binghamton in Central New York Southern Tier; Rochester; Utica, Oneonta, and Plattsburgh in Utica Region. It has a Good (B++) financial rating from A.M. Best and Stable (A-minus) from Standard and Poors.
General Contact Information
To contact Excellus direct, below are the most common departments you can call or visit them online
- Essential Plan & QHP Individual Market Members: 877-626-9298
- Child Health Plus Members: 800-650-4359
- Medicare Members: 877-883-9577
Types of Health Insurance Plans Sold by Excellus
With a broad range of New York health plans to choose from, Excellus offers the following plan types of plans, allowing those insured the ability to balance price and freedom. For a thorough description of each plan type, be sure to visit our health insurance FAQ page
- HMO
- EPO
- HMO
- POS
Excellus Health Insurance markets
Excellus sells (and provides) health plans to the following markets throughout the state of New York
- Individual Health Insurance
- Group Health Insurance
- Catastrophic health insurance
- Medicare
- Child Health Plus
- Essential Plan
County listing of where Excellus plans are sold vs other New York State Health Insurance Carriers
County
Aetna
Affinity
Anthem
CDPHP
Crystal Run
Emblem
Empire
Excellus
Fidelis
HealthFirst
HealthNow ENY
HealthNow WNY
Humana
Independent
Metroplus
Molina
MVP
Oscar
Oxford
Univera
United
WellCare
YourCare
Albany
Allegany
Bronx
Broome
Cattaraugus
Cayuga
Chautauqua
Chemung
Chenango
Clinton
Columbia
Cortland
Delaware
Dutchess
Erie
Essex
Franklin
Fulton
Genesee
Greene
Hamilton
Herkimer
Jefferson
Kings
Lewis
Livingston
Madison
Monroe
Montgomery
Nassau
New York
Niagara
Oneida
Onondaga
Ontario
Orange
Orleans
Oswego
Otsego
Putnam
Queens
Rensselaer
Richmond
Rockland
Saratoga
Schenectady
Schoharie
Schuyler
Seneca
St. Lawrence
Steuben
Suffolk
Sullivan
Tioga
Tompkins
Ulster
Warren
Washington
Wayne
Westchester
Wyoming
Yates
Special Programs Offered by Excellus
Below are the more common membership benefit programs offered by Excellus, savings their member’s money and keeping them healthy. Please visit their website for additional information
- HealthyRewards
- ExerciseRewards
- BlueHealthy Dollars
- Silver&Fit
- Blue365
Complaints against Excellus and Other Health Insurance Carriers by consumers
Each year, the Department of Financial Services (DFS) in NYS receives complaints from those insured against their health insurance carrier. These complaints often apply to payment, reimbursement for medical care and hospital treatment, coverage related matters, network problems, rates, and premium related matters. Below you can find the most recent complaints listed from 2018. This table is based on information published in the New York Consumer Guide to Health Insurers
Carrier | Ranking 1=Best 13=Worst | Total Complaints | Upheld Complaints | Premium Collected | Complaint Ratio |
---|---|---|---|---|---|
Capital District Physicians Health Plan | 2 | 9 | 1 | 541.47 | 0.0018 |
Community Blue (HealthNow) | 1 | 0 | 0 | 183.02 | 0 |
Empire HealthChoice HMO, Inc. | 8 | 338 | 193 | 124.76 | 1.547 |
Excellus Health Plan | 4 | 14 | 6 | 397.21 | 0.0151 |
HIP Health Maintenance Organization | 7 | 668 | 400 | 2,501.09 | 0.1599 |
Independent Health Association, Inc. | 3 | 18 | 2 | 228.96 | 0.0087 |
MVP Health Plan, Inc. | 5 | 38 | 17 | 584.97 | 0.0291 |
UnitedHealthcare of New York, Inc. | 6 | 79 | 35 | 792.96 | 0.0441 |
Aetna Life Insurance Company | 12 | 1,300 | 455 | 1,975.90 | 0.2303 |
CDPHP Universal Benefits, Inc. | 3 | 9 | 4 | 508.5 | 0.0079 |
CIGNA Health and Life Insurance Company | 9 | 180 | 102 | 1,157 | 0.0881 |
Empire HealthChoice Assurance, Inc. | 10 | 423 | 227 | 2,549.34 | 0.089 |
Excellus Health Plan, Inc. | 5 | 88 | 27 | 2,866.75 | 0.0094 |
Group Health Incorporated | 13 | 1,515 | 1,111 | 806.75 | 1.3771 |
HealthNow New York Inc. | 4 | 42 | 14 | 1,502.44 | 0.0093 |
Independent Health Benefits Corporation | 1 | 11 | 1 | 565.62 | 0.00`8 |
MVP Health Services Corporation | 2 | 10 | 3 | 734.03 | 0.0041 |
Nippon Life Insurance Company of America | 6 | 11 | 3 | 62.67 | 0.0479 |
Oscar Insurance Corporation | 11 | 132 | 39 | 298.8 | 0.1305 |
Oxford Health Insurance, Inc. | 7 | 1,054 | 319 | 6,590.88 | 0.0484 |
UnitedHealthcare Insurance Company of New York | 8 | 289 | 106 | 1,966.61 | 0.0539 |
Excellus Individual Insurance plans offered for Sale
The following Excellus plans sold on the NYS Health Exchange. Please contact us for additional information or if you’re interested in purchasing a plan (888)215-4045
- Bronze Select NS
- Bronze ST HSA
- Bronze ST
- Silver Select NS
- Silver ST Plus 3
- Silver ST
- Gold Select NS
- Gold ST Plus 3
- Gold ST
- Platinum ST
- Platinum Select ST
- Base Catastrophic ST
- Essential Plan 1
- Essential Plan 2
- Essential Plan 3
- Essential Plan 4
- Essential Plan 1 Plus
- Essential Plan 2 Plus
List Of Hospitals and network size per county
Below Is a hospital listing that includes all of the Excellus hospitals t contracted to provide care to members that purchased a health insurance plan through the NY State Exchange. Before receiving any type of care at the hospitals listed below, you should always contact them directly to ensure that the hospital you would like to receive care from is still contracted.
County | Hospital Listing | Primary Care Physician Count | Specialist Count |
---|---|---|---|
Broome | Our Lady of Lourdes Memorial Hospital Inc United Health Services Hospitals Inc-Bing Div United Health Services Hospitals Inc-Wilson Div |
198 | 22 |
Cayuga | Auburn Community Hospital | 40 | 7 |
Chemung | Arnot Ogden Medical Center St Josephs Hospital Elmira |
67 | 10 |
Chenango | Chenango Memorial Hospital Inc | 24 | 5 |
Clinton | Champlain Valley Physicians Hospital Medical Center | 83 | 23 |
Cortland | Cortland Regional Medical Center | 37 | 7 |
Delaware | Delaware Valley Hospital Inc Margaretville Memorial Hospital O'Connor Hospital Tri Town Regional Healthcare |
44 | 2 |
Essex | Adirondack Medical Center-Lake Placid Site Elizabethtown Community Hospital |
49 | 5 |
Franklin | Adirondack Medical Center-Saranac Lake Site Alice Hyde Medical Center |
41 | 11 |
Fulton | Nathan Littauer Hospital | 54 | 8 |
Herkimer | Little Falls Hospital Little Falls Hospital Swing Bed Unit |
33 | 2 |
Jefferson | Carthage Area Hospital Inc Samaritan Medical Center |
62 | 13 |
Lewis | Carthage Area Hospital Inc Lewis County General Hospital |
21 | 10 |
Livingston | Nicholas H Noyes Memorial Hospital | 36 | 3 |
Madison | Community Memorial Hospital Inc Oneida Healthcare Center |
53 | 9 |
Monroe | Strong Memorial Hospital Unity Hospital of Rochester |
896 | 225 |
Montgomery | St Marys Healthcare | 89 | 16 |
Oneida | Faxton St Lukes Healthcare Med Rehab Faxton-St Lukes Healthcare Faxton Division Rome Memorial Hospital, Inc. St Elizabeth Medical Center |
165 | 19 |
Onondaga | St Josephs Hospital Health Center University Hospital SUNY Health Science Center |
386 | 67 |
Oswego | Oswego Hospital | 71 | 3 |
Otsego | Aurelia Osborn Fox Memorial Hospital Bassett Hospital Mary Imogene |
73 | 10 |
Schuyler | Schuyler Hospital | 13 | 1 |
St. Lawrence | Canton-Potsdam Hospital Claxton Hepburn Medical Center Clifton Fine Hospital Gouverneur Hospital Massena Hospital Inc |
17 | 17 |
Tompkins | Cayuga Medical Center at Ithaca | 3 | 0 |